Google Troubleshooter Unavailable For “My Listing Has Incorrect Information”
The merge of Google Places to Google +Local has been a bit bumpy for many (a slight understatement!)
I’ve worked with Google local on and off for years as it came under the “get Jan to do it” part of my job description in various roles – from when it was Google Local Business Centre, to Places and now the most recent change. I have never known it so buggy and frustrating!
There are a lot of bugs and apparent clamp-downs over the last few weeks as Places slowly merges into Google +Local. As a result the Google troubleshooter support system is flooded.
A few hours ago, Jade posted this message in the Google And Your Business forum…
The troubleshooter under “My listing has incorrect information” for Google+ Local support (http://goo.gl/6RYFm) is currently unavailable. It’ll be back in about a week.
In the meantime, the support team’s working hard to go through the previously submitted requests. We’re also working on revamping and improving some of the troubleshooting processes we’ve got in place.
Don’t worry — the rest of the troubleshooter and the main channel for reporting incorrect information are still available. Here’s the deal:
1.) Listing is live but has data issues/incorrect information? Go through Report a problem on Google Maps or Edit business details on Google+ Local. Requesting data changes through these channels is not automatic — they are all reviewed — so don’t expect to see an immediate fix.
2.) “Do not support this location” issue? These listings will have a chance to be reviewed and reinstated, working on getting a better process in place. For now, review the quality guidelines and make sure the listing complies. Give it a poke and wait a few days. Keep an eye out here for when the support team is available again.
3.) Verification issue? Go through the troubleshooter as always — that part is still available (http://goo.gl/6RYFm).
I’ll update this post with more information as needed.
Google +Local Bugs
At the moment videos still do not appear in the Google +Local pages and images are taking up to a month to appear. Reviews have gone missing in action and from personal experience over the last month some updates through the Places dashboard don’t “take” first time either.
It’s frustrating for me, my clients and no doubt everyone else out there having issues too.
Once the merge is complete, I do believe it will be a far better experience for Google users across all platforms to find local businesses online – are you ready yet?
If you haven’t claimed your +Local (Places) page yet, now is the time to get on board. The old claiming system is still valid and you can get step by step instructions by filling in your name and email in that sign up box below.
Have you claimed your Google +Local page yet? What issues have you experienced?