Google Troubleshooter Unavailable For “My Listing Has Incorrect Information”
The merge of Google Places to Google +Local has been a bit bumpy for many (a slight understatement!)
I’ve worked with Google local on and off for years as it came under the “get Jan to do it” part of my job description in various roles – from when it was Google Local Business Centre, to Places and now the most recent change. I have never known it so buggy and frustrating!
There are a lot of bugs and apparent clamp-downs over the last few weeks as Places slowly merges into Google +Local. As a result the Google troubleshooter support system is flooded.
A few hours ago, Jade posted this message in the Google And Your Business forum…
Hey all,
The troubleshooter under “My listing has incorrect information” for Google+ Local support (http://goo.gl/6RYFm) is currently unavailable. It’ll be back in about a week.
In the meantime, the support team’s working hard to go through the previously submitted requests. We’re also working on revamping and improving some of the troubleshooting processes we’ve got in place.
Don’t worry — the rest of the troubleshooter and the main channel for reporting incorrect information are still available. Here’s the deal:
1.) Listing is live but has data issues/incorrect information? Go through Report a problem on Google Maps or Edit business details on Google+ Local. Requesting data changes through these channels is not automatic — they are all reviewed — so don’t expect to see an immediate fix.
2.) “Do not support this location” issue? These listings will have a chance to be reviewed and reinstated, working on getting a better process in place. For now, review the quality guidelines and make sure the listing complies. Give it a poke and wait a few days. Keep an eye out here for when the support team is available again.
3.) Verification issue? Go through the troubleshooter as always — that part is still available (http://goo.gl/6RYFm).
I’ll update this post with more information as needed.
Thanks,
Jade
Google +Local Bugs
At the moment videos still do not appear in the Google +Local pages and images are taking up to a month to appear. Reviews have gone missing in action and from personal experience over the last month some updates through the Places dashboard don’t “take” first time either.
It’s frustrating for me, my clients and no doubt everyone else out there having issues too.
Once the merge is complete, I do believe it will be a far better experience for Google users across all platforms to find local businesses online – are you ready yet?
If you haven’t claimed your +Local (Places) page yet, now is the time to get on board. The old claiming system is still valid and you can get step by step instructions by filling in your name and email in that sign up box below.
Have you claimed your Google +Local page yet? What issues have you experienced?
Google +Local (Google Places) “My Listing Has Incorrect Information” by Jan Kearney
Grab your guide to local search and learn:
- What elements are important on your website
- How to set up your Google My Business Local Page
- How Google Plus can help you zoom past your competitors
- Two things you should not neglect if you want to rank in the local search pack
- How to power past your competitors and dominate your area
Simply add your name and best email address in the box below and I'll whizz your report and worksheet straight over to you.
Don't worry, I hate spam too (probably more than you!) I'll never trade, share, sell, exchange your email address or any other jiggery pokery.
Don’t get me started on Google+. I still can’t get access to half my accounts and/or have had to double everything up with their recent no merging of business and personal accounts policy. Of course, IT isn’t my strength but seems more complicated than it needs to be. I do hope you’re able to figure out and resolve the +local issues. I’ll stick to working on getting an ID recognized anywhere :-).
If you’ve been online any length of time you do collect Google accounts (I have several – 2 as “me” and uncountable pen names!)
The issue I have found is when you sign in to several accounts (even if you log out first) it does seem to hang on certain features trying to connect or log in.
I tend to have my main “me” open all the time on Firefox and clients on Opera or Chrome to keeps things as seperated as I can. I do need to log out of accounts, shut browsers down and clear out all temp files and cookies from time to time (ok, I do it as part of my daily routine) to keep things running smoothly.
Starting fresh with Google, it’s fairly simple to create a “business” account – although it does create a duplicate “personal” G+ profile. From there I add a G+ business page and add administrators. Then theres 1 login for a business to access their Places/YouTube/Picasa and business owners and/or staff can access and edit the G+ business page from their own accounts.
Nanette is there a particular issue you are having? You sound like you have several accounts when 1 may do fine? If you give some detail, I may have come across the issue before and be able to say, “ahhh that’s because…”
Right – what you just said, Jan. Initially all my accounts were with what Google is now calling a personal account. We set up a business account tied to a new GMail account. My personal account is tied to my primary business e-mail address. So, I have to shut everything down if I want to interact at all with Google+ (two accounts in two different names – business and prior) or other Google features and try to figure out which ID they’re looking for, which of course depends on which one I registered with, but isn’t always obvious. That means if I’m working on one of my blogs, for example, I can’t Google+ because it’s recognizing the other ID.
Every Google account can access the various Google products. Even if you signed up with your business email, there will still be a gmail associated with it, but you can still log in with your business address. You may see a “This service is not available” for some products if your account wasn’t initially set up with gmail (video how to add G products to an account http://www.youtube.com/watch?v=3LjfyOckSHA opens in new tab) BUT you don’t want to be duplicating stuff all over the place where it’s not needed.
Ok, time to get a bit organised. First of all decide which account is your primary account. For many people this will be a personal account – but use whichever one you log into most.
Log in then set up the multiple login option on Google. This will allow you to use more than 1 G account (including one you sign in with your business email) in the same browser for many products including mail, maps, reader, groups and YouTube. Here’s how… https://support.google.com/accounts/bin/answer.py?hl=en&answer=1721977 (opens in a new tab)
Then set your personal accounts as admins on your G+ business PAGE, which will allow you to make changes and updates without switching accounts. I have a video on that over on YouTube (oddly my other me, as I had a YouTube account already and it doesn’t allow two!) http://www.youtube.com/watch?v=5uyjf9zvHCA (opens in new tab)
On the G+ Business “Personal Profile” in the about section and the first few lines simply put a link back to the actual you (and any partners) on G+ so if people do find the wrong one, they can find the real you and click straight through
On your business website connect the G+ Business Page (not profile) to the website (done easily by adding a G+ button with the ?rel=publisher link to the website) and also add author profiles which connect to each individual authors personal profile (using the ?rel=author tag in the G+ link)
From personal experience, it doesn’t solve all glitches – but then I log into several G accounts, both mine and clients every day – and that isn’t normal use! That’s why I do log out of accounts and regularly clear out temp files/cookies and use different browser for different uses.
What it does do is minimise account switching and G login issues, help G recognise the various “yous” for what they are – and of course helps real people find you!
I hope that helps and solves some of your problems 🙂
Thanks for the 1st person account of the latest Google “update”. All I can say is they certainly know how to keep everyone busy.
That they do Sylvia! Thanks for popping in, hope to see you again soon 🙂
Wow! Thanks for this, Jan!
No problem Nanette – Just realised I put my ?’s in the wrong places for the Google links – brain obviously not in gear, or fingers not typing what brain is saying – can’t decide which! I’ll edit the original comment but they should be ?rel=author and ?rel=publisher