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You are here: Home / Google / Google Places Phone Support (Yes, that pig has wings…)

Google Places Phone Support (Yes, that pig has wings…)

January 9, 2013 by Jan Kearney

Mike Blumenthal revealed on his blog yesterday that Google have started offering phone support for Google Places pin issues.

I hope you were sitting down when you read that!

pigs do fly!  Google places verification phone support

Don’t get too excited yet…

Here’s what Mike said over on his blog:

To initiate a call in go to the Google Places for Business I’m having a problem verifiying my listing(s) troubleshooter and select the option “I tried PIN verification for a single listing” and indicate that you asked for a postcard and have waited the requisite 15 days. At the bottom of the form you will a link to “Please either call us or complete the following form:”

When you select the call us option you are taken to a call back form. I tested it to see if it was actually working and within 10 seconds of filling it out Google rang me up, an automated attendant asked me to press one for support and Darrel answered. He said when I asked: “This line is primarily to provide support for verification issues”. I would suggest that this quote should be filed along with Neil Armstrong’s “One small step” quote if not for its eloquence at least for its significance.

The phone support is for pin verification issues only and is not available here in the UK.  It took a while to see anything other than:

phone support not available in the UK

Then this afternoon I got:

verification support only available in US

The Places verification phone support is only available in the US.

But, it’s a start!

Google Places (or I should call it Google+ Local) is an absolute nightmare at the moment.  Google are notorious for their lack of support in this area.

This is a step in the right direction and I hope they continue improving.

In the meantime, US businesses make the most of it!

Google Places Phone Support (Yes, that pig has wings…) by Jan Kearney
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Filed Under: Google, Google Plus, local business internet marketing Tagged With: google local, google places, google places changes

About Jan Kearney

I believe that every business, no matter how small or how local can use the power of the web to gain more customers. I offer no bull coaching and mentoring so small business owners can strategically put the web to work for their business. I've been called a "compass" and a "navigator" and probably a few more names that aren't suitable for a profile!
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Comments

  1. Bonnie Gean says

    January 12, 2013 at 12:36 am

    It is my ultimate wish that Google would start reading your website so they can learn where they’re dropping the ball! 🙂

    • Jan Kearney says

      January 13, 2013 at 1:30 pm

      Haha! I can just see me telling Google what to do rofl!

Meet Jan Kearney

I believe that every business, no matter how small or how local can use the power of the web to gain more customers. I offer no bull coaching and mentoring so small business owners can strategically put the web to work for their business. I've been called a "compass" and a "navigator" and probably a few more names that aren't suitable for a profile!
Connect with me on Google+, Facebook, Pinterest or Discover More About My Local Business Online…

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