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You are here: Home / Facebook / Facebook Frustration: Page Updates, Newsfeeds and Promoted Posts

Facebook Frustration: Page Updates, Newsfeeds and Promoted Posts

October 24, 2012 by Jan Kearney

facebook frustration with page updates, newsfeedsI’m sure I am not alone in my Facebook frustration.  Barely a day goes by recently when I am not muttering and gnashing my teeth at my Page newsfeed.

There seems no rhyme or reason to what shows in the news feed these days.  What is noticeable is a lack of Facebook page updates in the news feed.

Of course, people (including me) will then talk about Edge Rank and how only an average of 16% of our posts will be seen.  That’s fine, I get that…

There’s only so many hours in the day and most normal people don’t sit on Facebook all day monitoring their newsfeed.  Additionally, there’s only so much room in a feed, Facebook can’t show everything. 

Some people blame paid sponsored posts and say that Facebook are trying to make us pay to reach our fans.  But, even before all the fuss, Page updates didn’t reach everyone.

Contents

  • Facebook Moved The Goal Posts (Again)
  • How Much Engagement is Engaged?
  • Mix and Match Updates?
  • It’s not just a rant
  • Related Posts

Facebook Moved The Goal Posts (Again)

Facebook have made some major changes to their Edge Rank, and Pages are seeing a squeeze.

A Facebook rep sent this statement to EdgeRank Checker who did some statistical analysis on the effects of the changes.

  • We’re continually optimizing newsfeed to ensure the most relevant experience for our users
  • One of the key factors in our optimization is engagement: the amount of clicks, likes, comments, shares etc. generated by a piece of content
  • While overall engagement should remain relatively consistent as a result of our most recent optimization, your organic reach may be impacted
  • The more engaging your content, the lower the impact this optimization should have on your reach going forward
  • Feed is optimized to show users the posts they are most likely to engage with, where engagement is defined as clicking, liking, commenting, or sharing the post – or in the case of offers, claiming the offer.
  • Posts that are more likely to be engaging tend to appear higher in feed. Some of the strongest factors that influence this are how engaging an individual post has been for other users who have seen it, and how engaged a user has historically been with other posts they’ve seen from that page. Feed also takes negative feedback into account, which is the number of people who have hidden a post or reported it as spam.
  • Finally, if a page has a piece of content that it feels will be very engaging e.g. A good offer, a great photo, an announcement, etc. then using paid media to “boost” that post to fans in newsfeed can be an effective tool to increase engagement with fans.

The bolding is mine. 

How Much Engagement is Engaged?

When I view my Page newsfeed over the last few weeks, there is a distinct lack of updates from other Pages I regularly interact with – that’s liking, commenting and sharing as my Page. 

Instead, I see page updates from businesses I had forgotten I even “liked” or even more annoying, the Sunday Facebookers who post multiple page updates within the space of a few minutes then nothing for a week (or longer).

Old news cat

Old news? We can’t talk Facebook without a cat picture can we?

So, I’m not regularly seeing updates from Pages I historically interact with unless I go looking for them. 

Add that to Facebook’s lack of recent time keeping.  Even clicking the “most recent” I’ll see updates hours old, sometimes days!  I’ve renamed it to an oldfeed…

The other side of that, I’ve noticed my Page reach has taken a significant battering, it’s down around 23%.  I often see people liking or commenting on an update that’s been around for a few days, so people must be having the same oldfeed symptoms as I do.

As for paying to have my Page updates seen…  well, until I have something posted that has a definite return such as a product, new service or workshop, that isn’t going to happen.

Mix and Match Updates?

Some people have noticed that the type of status update that is seen more often the page newsfeed has changed.  In the past, images usually did well. 

Both Jackie (Angel Virtual Assistant) and Ginny (Marketing TwentyOne) have observed that text only based Page updates seem to do better recently.  While not as eye catching, they certainly seem to get a response.

I had this update show in my newsfeed yesterday.  Another change in what we see from Facebook.  You will notice, if you squint at the pic,  that the delay was 12 hours (again, an oldfeed). 

facebook page likes a statusAs much as I look forward to Jackie’s Angel VA updates, I really don’t care that she has liked a status (sorry Jackie, if you’re reading!)  I’d much rather see her actual updates regularly – her Page is one that often has gone MIA. 

I really don’t see how a business page liking another business status is giving any value to a user.  Or is that just me?

It’s not just a rant

I don’t want this to be another Jan rant.  There are things we can all learn from these changes.  Just like the Big G, Facebook has to adapt and change to give the best user experience and make money.  They won’t always get it right and things will settle down.

As business users of the (mainly) free platform, we need to understand the concept of social media.  It’s not there to simply broadcast our offerings and talk at rather than to our likers. 

like my page, I'm a small business...

I’ve lost count of how many of these type of updates I see each day

Likes and shares aren’t a given right because we are a small business. 

Instead of coming up with detailed instructions on how to show in peoples newsfeeds or begging (in my view) to support small businesses with images similar to the one here, give people what they want.

Take some time to imagine yourself on the other side – people will like and share:

  • what interests them,
  • what answers their questions,
  • what amuses them,

…just like you do when you take your business hat off.

You won’t get it right all the time, I know I certainly don’t!  I have days of tumbleweeds passing through my Facebook Page and fool myself that it’s all down to EdgeRank changes.

Things will settle down, it always does.  We’ve been here many times before.  Those small businesses that stick with it and adapt will come out stronger.  Just like Google with search, don’t put all your eggs in one basket relying on a single platform for your business.

In the meantime, mix and match your updates to see what works best for you.  Check your insights regularly to see when people interact with your page.  And of course, encourage sharing or ask for the like on individual updates.

Over to you…

Has your Facebook Page been affected by the changes?  What do you like to see from business pages you follow?  I’d love to hear your thoughts in the comments.

photo credits: Facebook balancing act stoneysteiner, old news cat Supernan via photopin cc

Facebook Frustration: Page Updates, Newsfeeds and Promoted Posts by Jan Kearney
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Filed Under: Facebook Tagged With: facebook, Facebook likes, Facebook local business pages, status

About Jan Kearney

I believe that every business, no matter how small or how local can use the power of the web to gain more customers. I offer no bull coaching and mentoring so small business owners can strategically put the web to work for their business. I've been called a "compass" and a "navigator" and probably a few more names that aren't suitable for a profile!
Connect with me on Google+, Facebook, Pinterest

Comments

  1. Lizz Riley says

    October 24, 2012 at 10:32 am

    Great post. I’ve noticed the same thing. In the past I used to get about 130 post views but now I’m lucky if I get 50. And if I check Facebook before I go to bed, when I next check it (about 8-10 hours later) the same posts are there. Which, considering I’ve got friends all over the world in differ time zones, shouldn’t be happening.
    No doubt it will sort itself out soon!

    • Jan Kearney says

      October 24, 2012 at 1:21 pm

      Hi Lizz, I’m in the same boat with the “seen this” count. I can’t find it now, but there was a blog post somewhere that suggested these numbers may be inaccurate and the insights stats are the way to go. It is disheartening though. Fingers crossed, it will right itself again soon!

  2. Ginny Carter says

    October 24, 2012 at 12:34 pm

    Great thoughts, and nice to have someone to rant on my behalf. And I agree it’s not just about ranting it’s about thinking what we can do to make a positive difference. I wish I had some pearls of wisdom to add but you’ve said it all. And I like your thoughts on sticking with it – social media was never a short term game.
    PS I didn’t see this blog post in my feed, I went looking for it on your page 🙂

    • Jan Kearney says

      October 24, 2012 at 12:46 pm

      Hi Ginny, It’s got very silly today – I noticed you liked a link on Moxie Marketing – stalker much there? It doesn’t surprise me you’re not seeing posts either. Thanks for looking for it!

  3. Rosie Slosek @1ManBandAccts says

    October 24, 2012 at 2:57 pm

    I’m starting to lose the will to live with it all. I mean, it’s just nonsense.

    I don’t mind the Like posts appearing – I find different content – but Most Recent should be just that.

    While I’m ranting, can we have business Likes counting in the stats please?

    Thank you. *Stands down from cake box*

    • Jan Kearney says

      October 24, 2012 at 4:08 pm

      You stay on your cake box, Rosie! Just send the cakes my way first 🙂
      I’m with you on the page likes counting too – can I also add bring back page tagged notifications.
      Thanks for popping in 🙂

  4. Sue Worthington says

    October 25, 2012 at 4:30 pm

    Thanks Jan for ranting on my behalf too!

    Now come on we cannot have pages counting towards likes – we are allowed as many pages as we like so you would just get people creating hundreds of pages in order to get their like counts up!
    So I agree with Facebook on that one.

    All this other Edgerank nonsense has changed since Facebook went public – they have to get more revenue now for shareholders so it was inevitable that us non payers would suffer somehow don’t you think?

    Thanks Jan for another great read
    Sue

    • Jan Kearney says

      October 25, 2012 at 5:58 pm

      You have a good point there, Sue. But surely even Facebook could see that going on and trigger some sort of block?

Meet Jan Kearney

I believe that every business, no matter how small or how local can use the power of the web to gain more customers. I offer no bull coaching and mentoring so small business owners can strategically put the web to work for their business. I've been called a "compass" and a "navigator" and probably a few more names that aren't suitable for a profile!
Connect with me on Google+, Facebook, Pinterest or Discover More About My Local Business Online…

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and My Local Business Online
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